Returns/Exchanges
These policies pertain to
Unwashed, unworn, or defective merchandise may be returned to Citibabes within 30
days of original purchase date. Citibabes require all returns and exchanges to include
an original receipt. Returns may be sent to: Citibabes.com Customer Service, 477
Broadway, 3rd Floor,
Returns With an Original Sales Receipt
Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 30 days of the invoice date. A mail check may be issued when original form of payment is unavailable for credit.
Citibabes accepts your check by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper check is accepted, and the check is returned for any reason), there will be a return fee, as permitted by State or Federal law, of $20 or more (which may include fees, collection costs, and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft.
Swimwear Returns
All swimwear returns must have the original price tags and hygienic liner intact to be eligible for a return.
Returning or Exchanging Items by Mail
To return any Citibabes Online purchase by mail:
- Include a copy of the printed receipt.
- Circle the item(s) that you are returning or exchanging on the printed receipt and note the reason why.
- Indicate if you want us to credit the card used to place the order or send you a refund check. If you'd like an exchange, let us know what you want by listing the size and color. Citibabes holds the right to credit the card used if the requested exchange item is not available. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.
- Circle the name and address where we should send the check or exchange. If you want it sent to a different address, please include this at the bottom of the returned receipt.
- Pack and seal your return securely, in the original package if possible, and include the return form. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
Send returns
to:
Citibabes.com Returns
477 Broadway, 3rd Floor
New York, NY 10013
Returning Items to the Citibabes Store
As Citibabes is a private membership club, only members may return items purchased from the web at the Citibabes store.
Please make sure to bring the original invoice and the credit card used for the original purchase. Valid identification is required to process all returns and exchanges.
Credit Card Refunds
Please allow 1-2 billing cycles for the refund credit to appear on your statement.
